Refunds & Returns Policy
Effective Date: July 22, 2026
At Possum & Ferg, we want you to love your new cozy treasure. If something isn't quite right, we're happy to help. Please review our return policy below before making a purchase.
Return Eligibility
We gladly accept returns of eligible products within 14 days of delivery.
To qualify for a refund, returned items must be:
- Unused
- Unwashed
- Free from stains, odors, pet hair, or other signs of use
- In their original condition
- Returned with any original packaging when possible
Returned merchandise must arrive back to us in resalable condition.
We reserve the right to deny refunds for items that show signs of use, damage, alteration, excessive wear, or are otherwise not returned in their original condition.
Return Shipping
Customers are responsible for all return shipping costs.
We recommend using a shipping service that includes tracking, as we cannot issue refunds for items that are lost during return shipment.
Refund Process
Refunds are issued only after the returned item has been received and inspected.
Once your return has been approved, your refund will be processed to your original payment method.
Please allow up to 7 banking business days after we receive your return for the refund to appear, depending on your financial institution.
Non-Returnable Items
At this time, we cannot accept returns for:
- Used products
- Washed or altered items
- Products damaged after delivery
- Items returned outside the 14-day return window
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.
Include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
We'll work with you to resolve the issue as quickly as possible.
Shipping & Delivery
Many of our products are made especially for you after you place your order and are shipped directly from our trusted production partners.
Once an order has been accepted by the shipping carrier, delivery is the responsibility of the carrier.
While we're always happy to help answer questions or point you in the right direction, we cannot guarantee carrier delivery times or be responsible for delays, lost packages, or shipping issues that occur after a package has been accepted by the carrier.
Tracking Information
Once your order ships, you'll receive tracking information by email.
If your tracking information shows "Delivered" but you cannot locate your package, we recommend:
- Waiting 24–48 hours, as carriers occasionally mark packages as delivered before they actually arrive.
- Checking around your home, mailbox, porch, garage, or other common delivery locations.
- Asking neighbors or household members if they accepted the package.
- Contacting your local post office or shipping carrier, as they often have additional delivery information that we do not.
Unfortunately, we have access to the same tracking information that you do and cannot see additional carrier details beyond what is provided by the shipping service.
Cancellations
Because many of our products are made to order, we cannot guarantee order cancellations once production has begun.
If you need to cancel an order, please contact us as soon as possible. If production has not yet started, we'll do our best to accommodate your request.
Changes to This Policy
Becca Bleu Co. may update this Refunds & Returns Policy from time to time to reflect changes in our products, business practices, or legal obligations.
Updated versions will be posted on this page with a revised effective date.
Contact Us
If you have questions regarding returns or refunds, please contact us:
Email: hello@possumandferg.com
Last Updated
July 22, 2026
Questions?
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